Cancellation Policy
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1. Our packages
Lanka Surf House sells weekly all-inclusive retreat packages. All bookings are made online through our booking engine at lanka-surf-house.bookinglayer.com.
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2. Deposit & payment
At the time of booking, you can choose between:
50% deposit — the remaining balance is due 30 days before your arrival date. A payment link will be sent automatically by email at that time.
Full payment — 100% of the total amount is charged at the time of booking.
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3. Date changes & transfers
If you wish to change your arrival date, please contact us as early as possible at hello@lankasurfhouse.com. Date changes are subject to availability and may incur an administration fee of €30. Bookings may be transferred to another guest free of charge with prior notice.
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4. Cancellation policy
Cancellations must be notified in writing to hello@lankasurfhouse.com. The following conditions apply based on the date of cancellation:
More than 60 days before arrival: 10% of total booking value retained
30 to 60 days before arrival: 50% of total booking value retained
15 to 29 days before arrival: 75% of total booking value retained
Less than 15 days before arrival: 100% non-refundable
No-show: 100% non-refundable
Refunds, where applicable, will be processed within 30 business days to the original payment method.
Early Bird and Founding Guest bookings follow the same cancellation policy. The discounted rate itself is non-refundable in all cases.
We strongly recommend taking out travel insurance to cover unforeseen circumstances. -
5. Force majeure
In the event of exceptional circumstances beyond our control (natural disasters, government travel restrictions, pandemics), Lanka Surf House will work with affected guests to find a fair solution, which may include a credit note or date change. Each case will be assessed individually.
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6. Early departure
No refund will be issued for early departure once the stay has commenced.
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7. Package inclusions
All packages include the services listed at the time of booking. Lanka Surf House reserves the right to substitute equivalent services in the event of unforeseen circumstances (weather conditions, instructor availability, etc.), without entitlement to a refund.
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8. Contact
For any cancellation or modification request:
Lanka Surf House (PVT) LTD
hello@lankasurfhouse.com
Pitiduwa Village, Weligama Heights, South Sri Lanka
